Okay so the office job has gotten old.
So check this. Last week there was a meeting where we were informed by Quality that they are changing (yet again) the way we handle calls from agents. We were informed that they're scoring calls and that if an agent shows their ass, then we're going to be penalized because we didn't take control of the call and handle the situation properly. Because we have control over grown ass men and women and whether or not they choose to act like petulant brats when they can't get their way.
Several of us voiced concern over this bullshit and we got dismissed. Oh and by the by, if you really want to piss me off, try "handling" me with insincere platitudes and blowing smoke up my ass.
The problem is that most of the folks making these bass ackwards policies is that they aren't dealing with the crap we have to on a daily basis. If they were, I strongly believe that things would be far more efficient.
I also find it hypocritical that they talk all this crap about how we're supposed to act and conduct ourselves we're having to eat shit, yet they say nothing about Resource Management who is in charge of scheduling our vacation time. Nearly every time I call down there, no matter how polite or cordial I am, there's always a ghetto-ass heifer with a stank attitude on the other line. Most recently we had to submit our vacation time for next year. Our manager made certain we submitted early. These heifers lose our forms and we aren't able to schedule our vacation time and RMG wants to cop an attitude with us like we in the wrong.
I suppose it could be worse. I could still be dealing with that bullshit at the local college. Anyway I got some vacation time stored up. So for next year, I plan to burn through that first and then re-evaluate my options.
But the best had to be last week. I got a call from a supervisor from another department about reactivating an account. Well I checked the notes on the account and it was notated by a major exec at the top of the food chain that the account was not to be reactivated under no circumstances because of serious legal issues and that any questions regarding the matter should go to major exec. The supervisor claimed she spoke with the exec but for something this serious, I was going to need first hand verification. I already knew what would happen, if my name was attached to reactivating that account, supervisor or not, it would be my ass getting promoted to customer. I contacted the major exec but she was gone for the day. While I had the supervisor on hold, I even conferred with one of the other managers G, who told me to do what I had already been doing.
I informed the supervisor that because of the notation the major exec would either have to call into the department or renotate the account herself but because of the gravity of the situation, I wasn't authorized to reactivate the account. She went on the tirade about how she had spoken with the major exec and she had approved it. I readvised her that because of the notes, I couldn't touch it and she would need to renotate the account. Oh the supervisor wasn't having that. She went on a huge bitchfit and demanded to speak to my supervisor. Keeping my cool and keeping it vulcan the entire time, I explained to her that our department doesn't escalate and that her only option would be to contact the major executive to notate the account (the same gawd damn thing I had been saying for the past 20 minutes). She repeatedly demanded to speak to a supervisor and I told her we didn't escalate. So then she looked up my intel in the system and name-dropped my supervisor's name like that was going to scare me or something.
What we had here was a case of mistaken identity. Because bitch clearly had me mistaken for someone who gave a fuck.
All the same, I emailed my superiors in case there was any fallout.
Next day G informed me that the heifer reported me and escalated the call because she didn't like how I dealt with her. G then informed me that she was in the wrong because she hadn't talked to Head Executive because Head Executive didn't have the authorization to reconnect the account because legal hadn't cleared it. So she was lying her ass off.
"So basically she was throwing her weight around," G said.
"Only she had no weight to throw around," I replied. "She did all that and she wound up looking like the fool."
Now she sitting here showing her whole ass and was wrong the entire time. And yet she tried to get me in trouble on my job.
And this moment in SITCHO ASS DOWN was made possible by the morons at my job.